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Cookie & Privacy Policy

1. Overview

1.1   Devon Furniture Company (also referred to by “us/we/our”) operates this website www.devonfurniture.co.uk.  We are a registered company in England under registration number 4270556, VAT number 780733026. Our registered office is at Christian Mill Business Park, Tamerton Foliot Road, Crownhill, Plymouth, Devon, PL6 5DS. You can contact us in writing via email (see our ‘contact us’ page) or via telephone on 01752 702040.

1.2   This privacy policy explains how Devon Furniture handles your personal information and data in relation to our website.

1.3   This privacy policy applies to all the products, services and websites offered by Devon Furniture and their affiliates, except where otherwise noted. Products, services and websites are collectively referred to as the “services” in this policy.

2. What Data We Hold & Why

2.1   We collect information from and about the devices you use to access our services. This includes things like IP addresses, the type of browser and device you use, the web page you visited before coming to our sites, and identifiers associated with your devices. Your devices (depending on their settings) may also transmit location information.

2.2   For online purchases ONLY we will collect details such as your name, address, contact details and bank details when you order goods or services from us either via our Site or instore. We will use this information to process your order and to comply with our contractual obligations, and it will be stored on our secure servers on our premises.

3. Marketing

3.1   We give users the option to sign up to marketing emails via the website, social media and through competitions that we run. If you register for this marketing, we will, from time to time, send you information about products, news, events, offers & competitions. Users who receive these marketing materials can opt-out at any time, by simply clicking the ‘unsubscribe’ link in any email. You can opt-out of any other marketing by emailing us at admin@devonfurniture.co.uk

4. Why We Hold Your Data

4.1   We collect and use the personal data described above to provide you with services in a reliable and secure manner. We also collect and use personal data for our legitimate business needs. To the extent we process your personal data for other purposes, we will ask for your consent in advance.

4.2   Specifically, we use your data to:

  • Provide, update, maintain and protect our services and business;
  • Communicate with you by responding to your requests, comments, and questions. If you contact us with questions or concerns, we may use your personal information to respond;
  • Send your emails and other communications. We may contact you about important changes to our services;
  • Understand how you use our services and improve them;
  • Investigate and prevent security issues and abuse of services;
  • Comply with applicable law, legal process, or regulation;
  • Perform a task carried out in the public interest;
  • We will also collect and use your data with your consent to send you marketing materials about our services.

5. Data Partners

5.1   We do not currently share your data with any 3rd parties, however, we may do so if we determine that such disclosure is reasonably necessary to: (a) comply with any applicable law, regulation, legal process, or appropriate government request; (b) protect any person from death or serious bodily injury; (c) prevent fraud or abuse of this website or our stakeholders; (d) protect Devon Furniture rights, property, safety, or interest; or (e) perform a task carried out in the public interest. If this is the case, we will inform you beforehand.

5.2   In the event of an online sale, to perform our contract with you we may also share your personal data with third parties such as payment providers and postal service or other delivery organisations to assist in the delivery of goods or services you have ordered.

6. Policy Changes

6.1   If we are involved in a reorganization, merger, acquisition, or sale of our assets, your information may be transferred as part of that deal. We will notify you (for example, via a message to the email address associated with your account) of any such deal and outline your choices in that event.

6.2   We may revise our Policy from time to time and will put the date of the most current version on our website, for you to request if you would like to see it. If a revision meaningfully reduces your rights, we will notify you.

7. Your Right to Control and Access Your Information

7.1   You have a right to be informed of Personal Data processed by Devon Furniture, and a right to rectification/correction, erasure and restriction of the processing.

8. Cookie Policy

8.1   This website uses cookies to improve on the overall experience users get when browsing it. The following information may be helpful to you to understand what a cookie is and how they may affect you.

8.2   A cookie is a piece of data stored by a website on your computer or mobile device. Cookies are useful for storing data so that when you revisit a site the stored cookie data can be retrieved and reused. An example of when this often happens is if you choose to remain logged in to a website. In doing so, a cookie is stored to remember your choice of remaining logged in, so that even after you close your browser or turn off your computer you don't have to login again when you next visit the page. Cookies do NOT store sensitive or personally identifiable information, such as name, address or credit card details.

8.3   Sometimes after visiting a site you will see increased numbers of adverts from the site you visited. This is because advertisers, including ourselves, pay for these adverts. The technology to do this is made possible by cookies and as such we may place a so-called "remarketing cookie" during your visit. Again, this process is entirely anonymous and does not include the acquisition of any personal data.

8.4   You can control whether your computer accepts or rejects cookies by default, or to tell you when a site tries to save a cookie on your computer, by adjusting your browser setting. Cookies can also be manually deleted. The method to change these settings varies depending on the browser. Read the help section within your browser to find out more or visit www.aboutcookies.org (We are not responsible for the content of external websites). You can set your browser to not accept cookies, but this may limit your ability to use the Services.

8.6   This site operates implied consent for cookies, which means we assume by using this site you are happy with the usage of the cookies outlined. If you do not want to accept the use of these cookies you should discontinue use of the site, delete the cookies, or adjust your browser settings accordingly.

9. Data Retention

9.1   Where Devon Furniture holds data on individuals this data will only be for the necessary time and we will regularly review the amount and age of any data held and implement policies to remove any data that we no longer require, to reduce any risk for all stakeholders.

9.2   In some cases, such as active email mailing lists and Google Analytics tracking, this data could be retained indefinitely as it will always be of use for us to keep historic stats for comparison and to continue marketing to anyone that has agreed to this. However, this data is subject to the above data rights and anyone has the right to request any data on them or request that this is amended or removed, as detailed above. Please note that there might be some latency in deleting this information from our servers and back-up storage; and we may retain this information if necessary, to comply with our legal obligations, resolve disputes, or enforce our agreements.

10. Changes

10.1    We reserve the right to update this policy at any time, and any changes we make will be posted on this page. Please check periodically for any updates. If we would like to use your previously collected personal data for different purposes than those we have notified you about at the time of collection, we will provide you with notice and, where required by law, seek your consent, before using your personal data for a new or unrelated purpose. We may process your personal data without your knowledge or consent where required by applicable law or regulation.

11. Contact

11.1    If you have any questions or concerns about Devon Furniture, our services, and privacy, please contact us at admin@devonfurniture.co.uk, call the showroom on 01752 702040 900, or write to us at Devon Furniture, Christian Mill Business Park, Tamerton Foliot Road, Crownhill, Plymouth, Devon, PL6 5DS.